Student Survey as a Tool for Improving the Educational Process in Higher Education
https://doi.org/10.23947/2658-7165-2024-7-1-9-18
Abstract
Introduction. The relevance of the selected topic is justified that it’s need to improve the educational process in order to improve the quality of education and students satisfaction of higher educational institutions. One of the most effective ways to get feedback from students which is based on the results of studying the discipline is a questionnaire. However, the methodology of conducting questionnaires requires adjustments in the direction of increasing student engagement.
Objective. Determine the potential to use the student questionnaire method to improve the learning process and increase student satisfaction with the results of the study of disciplines.
Materials and Methods. The research methodology is based on an experiment involving the questioning of students, the subsequent modification of teaching practice is based on the results obtained and the questioning of students who studied the subject after the introduction of adjustments. The survey was conducted using a developed questionnaire that includes questions which are related to various aspects of learning.
Results. The results are obtained confirm the hypothesis that receiving feedback from students allows us to identify areas for improving the teaching process in order to increase the effectiveness of achieving learning outcomes and increase student satisfaction. The students who took part in the study not only evaluated various elements of the learning process, but also formulated specific suggestions for its improvement. The study showed the importance of using various, including interactive teaching methods and tasks, that contribute to the development of critical thinking, as well as receiving regular feedback from the teacher to increase student motivation. It’s based on these conclusions, the authors propose a unique tool that should be used by the teacher at the end of every lesson – reflection in the form of a cinquain.
Discussion. The obtained results which consistent with of other studies on the problems of student questionnaires to improve teaching practice. The survey also allows students to be involved in the process of building a program and choosing teaching methods based on their needs. One of the limitations of the approach used is the use of a single source of information in the form of feedback from students through questionnaires, while some studies emphasize the effectiveness of combining questionnaires with other methods of evaluating the quality of learning to increase the reliability of results. One of the limitations of the approach used is the using of a single source of information in the form of feedback from students through questionnaires, while some studies emphasize the effectiveness of combining questionnaires with other methods of evaluating the quality of learning to increase the reliability of results.
About the Authors
Lyudmila S. MedvedevaRussian Federation
Lyudmila Sergeevna Medvedeva, Cand. Sc. (Economy), Associate Professor of the Department of Economics and Management, Don State Technical University (1, Gagarin Sq., Rostov-on-Don, 344003, Russian Federation)
Natalia S. Zemlyakova
Russian Federation
Natalya Sergeevna Zemlyakova, Cand. Sc. (Economy), Associate Professor of the Department of Economics and Management, Don State Technical University (1, Gagarin Sq., Rostov-on-Don, 344003, Russian Federation)
Maryam D. Ilyazova
Russian Federation
Maryam Danilovna Ilyazova, Dr. Sc. (Pedagogy), Professor, Professor of the Department of Humanities and Psychology, Astrakhan State Technical University (16/1, Tatishcheva Str., Astrakhan, 414056, Russian Federation),
References
1. Al Ansari, A., Strachan, K., Al Balooshi, S., Al-Qallaf, A., & Ottom, S. (2020). Influence of student feedback on the quality of teaching among clinical teachers in Bahrain. Medical Science Educator, 30(1), 253–262. https://doi.org/10.1007/s40670-019-00892-1
2. Aldrifge, J. M., & Bianchet, S. (2022). Using student feedback about the learning environment as a starting point for co-construction. Learning Environments Research, 25, 939–955. https://doi.org/10.1007/s10984-021-09403-9
3. Borch, I., Sandvoll, R., & Risør, T. (2020). Discrepancies in purposes of student course evaluations: what does it mean to be “satisfied”? Educational Assessment, Evaluation and Accountability, 32, 83–102. https://doi.org/10.1007/s11092-020-09315-x
4. Centoni, M., & Maruotti, A. (2021). Students’ evaluation of academic courses: an exploratory analysis to an Italian case study. Studies in Educational Evaluation, 70, 101054. https://doi.org/10.1016/j.stueduc.2021.101054
5. Dawson, P., Henderson, M., Mahoney, P., Phillips, M., Ryan, T., Boud, D., & Molloy, E. (2019). What makes for effective feedback: staff and student perspectives. Assessment & Evaluation in Higher Education, 44(1), 25–36. https://doi.org/10.1080/02602938.2018.1467877
6. Fomin, A. E. (2022). Students' assessment of various feedback formats on academic achievements in the conditions of "online" and "offline" learning. Psychological Studies, 15(84). 7. https://doi.org/10.54359/ps.v15i84.1229
7. Gan, Z., An, Z., & Liu, F. (2021). Teacher feedback practices, student feedback motivation, and feedback behavior: how are they associated with learning outcomes? Frontiers in Psychology, 12, 697045. https://doi.org/10.3389/fpsyg.2021.697045
8. Gurina, R. V., Morozova, E. V., & Leontieva, L. N. (2021). Assessment of satisfaction of students of the university's physics and technology profile with online education. Professional education in the modern world, 11(4), 84–96. https://doi.org/10.20913/2618-7515-2021-4-10
9. Henderson, M., Ryan, T., & Mahoney, P. (2019). The usefulness of feedback. Active Learning in Higher Education, 22(3), 229–243. https://doi.org/10.1177/1469787419872393
10. Kanwar, A., & Sanjeeva, M. (2022). Student satisfaction survey: a key for quality improvement in the higher education institution. Journal of Innovation and Entrepreneurship, 11, 27. https://doi.org/10.1186/s13731-022-00196-6
11. Korenev, A. A. (2018). Feedback in teaching and pedagogical communication. Rhema. Rema, 2, 112–127.
12. Martinez, F., Taut, S., & Schaaf, K. (2016). Classroom observation for evaluating and improving teaching: An international perspective. Studies in Educational Evaluation, 49, 15–29. https://doi.org/10.1016/j.stueduc.2016.03.002
13. Medina, M. S., Smith, W. T., Kolluru, S., Sheaffer, E. A., & DiVall, M. (2019). A review of strategies for designing, administering, and using student ratings of instruction. American Journal of Pharmaceutical Education, 83(5), 7177. https://doi.org/10.5688/ajpe7177
14. Obraztsov, I. V., & Polovnev, A.V. (2017). Student satisfaction with the quality of education at the university: a sociological analysis using the example of MGLU. Vestnik of Moscow State Linguistic University. Humanities, 2(786), 221–241.
15. Winstone, N. E., Ajjawi, R., Dirkx, K., & Boud, D. (2021). Measuring what matters: the positioning of students in feedback processes within national student satisfaction surveys. Studies in Higher Education, 47(7), 1524–1536. https://doi.org/10.1080/03075079.2021.1916909
16. Zborovsky, G. E. (2021). Satisfaction of college and university students with education: a comparative analysis. Izvestia of the Ural federal university. Series 1. Problems of education, science and culture, 27(4), 177–192. https://doi.org/10.15826/izv1.2021.27.4.086
17. Zeng, L. M. (2020). Peer review of teaching in higher education: A systematic review of its impact on the professional development of university teachers from the teaching expertise perspective. Educational Research Review, 31, 100333. https://doi.org/10.1016/j.edurev.2020.100333
18. Zhao, L., Xu, P., Chen, Y., & Yan, S. (2022). A literature review of the research on students’ evaluation of teaching in higher education. Frontiers in Psychology, 13, 1004487. https://doi.org/10.3389/fpsyg.2022.1004487
Review
For citations:
Medvedeva L.S., Zemlyakova N.S., Ilyazova M.D. Student Survey as a Tool for Improving the Educational Process in Higher Education. Innovative science: psychology, pedagogy, defectology. 2024;7(1):9-18. (In Russ.) https://doi.org/10.23947/2658-7165-2024-7-1-9-18